Known technical
issues version 66:
New version 66 requires that
.NET be installed. If you get a (0x0000135) error after
you download and install the application you will need to
get Microsoft .NET Framework 2.0 installed on
your machine: http://go.microsoft.com/fwlink/?linkid=32168
Please
click on the link above and it will take you to a Microsoft
download page. It is suggested that you save the .net download
to your desktop and then double click and install from there.
Sometimes it takes from 5-10 minutes for .net to install on a
system that does not have it so please be
patient.
If you have purchased a CD from
a local bookstore under no circumstances call to swap out the
product if there is a problem installing. Only 1 in 500
installation problems are a bad CD so even if you swap out the
CD, the new CD most likely will not install. It is a lot
easier and faster to send us an email telling us what is wrong
or where the trouble is and we will take care of it.
Our hours for tech support are from 9 am -5 pm est. M-F est.
except federal government holidays. Unless our email server
is down or we do not get your email, we are very good at getting
back to you promptly with the correct solution or with further
instructions on what to do or to make telephone contact if
necessary.
To get tech support, you
must first tell us about the problem by email. Send your email
to support@bsmsphd.com About 98% of all problems can be
readily handled with our returning instructions on what to do
by email.
For those problems that require greater attention in our return
email we will give you our tech support phone number to call.
Please when you call, call with your computer on. It is very
easy for us to resolve the problem by simply directing you
on what to do instead of your trying to write everything down
and doing it at a later time.
The software engineers who design the product also do
tech support. As such, we don't have very many problems. Most
problems come from outside our product such as viruses that
wipe out essential computer files and from hardware failures
that cripple the product and sometimes result in reinstallation
problems.
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Our mailing address:
Rom Law
Abn Study Partner
PO Box 81
Stephens City, Va 22655
Our email address:
support@bsmsphd.com
Our Hours:
9 am -5 pm M-F est.
We do not open on Federal Holidays.
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